These Terms of Service are a binding agreement between you and BOOTHIC SMPC, a single-member private company incorporated in Greece, VAT No. EL801264656 ("BOOTHIC", "we", "us"), which operates Redialog, the AI sales call assistant. They govern the Redialog application and this website (together, the "service"). By creating an account or using the service, you agree to them.
1. Who this is for
Redialog is a business tool. We offer it to companies and to professionals acting in the course of their trade or profession — not to consumers — and you must be at least 18 to use it. If you use Redialog on behalf of an organization, "you" means that organization: you confirm you are authorized to bind it, and its admins control settings that affect its members, such as call visibility, retention and seat assignment.
2. The service
Redialog transcribes your sales calls in real time, surfaces answers from knowledge you provide, captures structured call data, and generates summaries, tasks and follow-up drafts that you can push to connected tools. No bot joins your meetings: audio is captured on your side of the call, transcribed on the fly, and never stored as a recording. We keep improving Redialog and may add, change or retire features; if a change materially reduces the service you pay for, we will tell you in advance.
3. Accounts and seats
You need an account to use Redialog. Keep your sign-in secure and the details on the account accurate — you are responsible for activity under it. Paid plans are licensed per seat: seats are assigned by email to individual people, must not be shared, and can be revoked and reassigned by your admin. Your seat count can be reduced in the billing portal at any time, effective from the next billing cycle.
4. Your content
You own the content you bring to Redialog and the output it produces for you — documents, Q&A, Guides, transcripts, captured fields, summaries, notes and drafts (your "content"). You grant us the limited, non-exclusive rights needed to operate the service: hosting, processing, transmitting and displaying your content to you, to the teammates your organization's settings allow, and to the tools you connect. We do not use your content to train AI models, and we do not permit our providers to do so. You are responsible for your content being lawful and yours to use; we may remove or disable content we reasonably believe violates the law or these terms.
5. Call recording and consent
Your calls involve people other than you, and the rules on recording and transcribing conversations differ by country — and, in the US, by state; some require consent from every participant. You are solely responsible for using Redialog lawfully: informing participants, obtaining any required consents, and having a lawful basis under data-protection law for processing their personal data. Between you and us, your organization is the controller of call data and we process it only on its instructions. Redialog is the tool; lawful use of it is your responsibility.
6. AI features
Live Answers, Smart Fields, chat, summaries and drafts are generated by AI from your content and your calls. AI output can be incomplete, outdated or simply wrong, and it is not legal, financial or other professional advice — review it before you rely on it or send it to anyone. AI features draw from a monthly per-seat allowance; background processing such as transcription and summaries does not count against it. When the allowance runs out, AI features pause until the next billing month — we never charge overage. We may change the underlying AI models as the state of the art moves.
7. Privacy and data protection
Our Privacy Policy explains what we process, why, and with whom. For your content and call data we act as your organization's processor under the GDPR, on the terms of our Data Processing Agreement, which forms part of these terms for organizations — a countersigned copy is available at [email protected]. For account, billing and website data, we are the controller. You authorize the subprocessors listed in the Privacy Policy; the DPA sets out how we notify you before adding new ones and your right to object.
8. Acceptable use
- Don't record or transcribe calls unlawfully, including without any consent the law requires.
- Don't use the service to break the law or infringe anyone's rights, or upload malicious code.
- Don't probe, breach, overload or disrupt the service, or try to access other customers' data.
- Don't share seats, circumvent usage allowances, or resell or provide the service to anyone outside your organization.
- Don't reverse engineer the service, except to the extent the law grants that right despite this clause.
9. Integrations and third-party services
Connecting a third-party tool (such as HubSpot, Salesforce, Notion, Asana or Slack) authorizes us to exchange data with it on your instructions. Those tools are governed by their own terms and privacy policies; we are not responsible for them, and available integrations may change. You can disconnect an integration at any time.
10. Fees and billing
Paid plans are billed per seat, per month, in advance. Purchases are processed by Polar, our merchant of record: Polar is the seller of record at checkout and handles payment, invoicing, VAT and other transaction taxes, and refund processing under its own terms, which you accept when you buy. Except where required by law, fees are non-refundable and unused allowance does not carry over. We may change prices with at least 30 days' notice, effective from your next billing cycle — if you disagree, cancel before it starts. If fees remain unpaid, we may suspend the service after notice.
11. Term, suspension and termination
These terms apply for as long as you use Redialog. You can cancel in the billing portal at any time, effective at the end of the current billing period, and you can delete your account whenever you like. We may suspend or terminate your access — with prior notice and a chance to cure where practicable, immediately where not — for material breach of these terms, unlawful use, non-payment, or a genuine security risk.
Export your data before you leave: when an account or organization is deleted, we delete its content as described in the Privacy Policy. When a member leaves an organization, their seat is freed, their private calls are removed, shared resources transfer to an admin, and organization records are kept anonymized. Provisions that by their nature should survive termination — including payment obligations, disclaimers, liability limits and governing law — survive.
12. Intellectual property
The service — its software, design and brand — belongs to BOOTHIC and its licensors. For the duration of your subscription we grant you a non-exclusive, non-transferable right to use it as these terms allow; no other rights are granted. If you send us feedback, we may use it without obligation to you.
13. Disclaimers
The service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that transcripts or AI output will be accurate or complete, or that using the service satisfies the recording, consent or data-protection rules that apply to your calls — that assessment is yours to make (section 5).
14. Liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential damages, or for lost profits, revenue, goodwill or data; and our total aggregate liability for all claims arising out of or relating to the service is limited to the amounts you paid us for the service in the twelve months before the first event giving rise to liability. Nothing in these terms excludes or limits liability for willful misconduct or gross negligence, or any other liability that cannot be excluded or limited under applicable law.
15. Indemnity
You will defend and indemnify us against third-party claims arising from your content, from recording or transcribing calls without a required consent or lawful basis, or from your use of the service in breach of these terms or the law.
16. Changes to these terms
We may update these terms as the service and the law evolve. If a change is material, we will notify you — by email or in the app — at least 30 days before it takes effect, unless a change must apply sooner for legal or security reasons. If you do not agree, cancel before it takes effect; continuing to use Redialog after that means you accept it.
17. Governing law and disputes
These terms, and any dispute arising out of or in connection with them or the service, are governed by Greek law. The courts of BOOTHIC's registered seat in Greece have exclusive jurisdiction. Talk to us first, though — most issues are resolved fastest at [email protected].
18. General
These terms — together with the Privacy Policy, the Data Processing Agreement and your Polar checkout — are the entire agreement between us about the service. If a provision is found unenforceable, the rest stands; not enforcing a provision is not a waiver of it. You may not assign these terms without our written consent; we may assign them to an affiliate or in a merger, acquisition or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. We send notices to your account email; send yours to [email protected].
19. Contact
BOOTHIC SMPC — single-member private company incorporated in Greece
29 Tavoulari Str., Greece · GEMI No. 153029403000 · VAT No. EL801264656
Operating Redialog · [email protected]