Sales calls are full of things that shouldn’t live on someone else’s server as an audio file: pricing you haven’t published, a prospect’s candid assessment of their current vendor, the internal details they shared because they trusted the person on the call.
Most AI call assistants record that audio, store it, and process it later. Redialog doesn’t. Your audio is transcribed on the fly and immediately discarded. Not stored temporarily, not stored encrypted — never stored. Only the text intelligence remains, under your control.
Stored audio is a liability, not a feature
An audio recording is about the most sensitive artifact a sales tool can hold. It contains voices — biometric identifiers — plus everything that was said and who said it. Stored at scale, it becomes a breach target, a compliance burden, and the thing your prospect’s security team asks uncomfortable questions about.
Voice recordings also sit in the heaviest regulatory category: GDPR treats them as personal data with strict consent and protection requirements, and recording rules vary by jurisdiction. Most of that complexity simply evaporates when there is no recording.
How the architecture works
Captured on your side. Redialog doesn’t send a bot into your meeting. It captures your microphone and the call tab’s audio directly in your browser — nothing joins the call or announces itself to the other side.
Transcribed on the fly. The audio stream is converted to text as it’s spoken. This live transcript is what powers Live Answers, Smart Fields, and the post-call summary.
Immediately discarded. The audio exists only in transit, for the moment needed to transcribe it. There is no recording to replay, share, leak or subpoena. This isn’t a retention policy — it’s the absence of the thing a retention policy would govern.
What remains is text: the transcript, summaries, tasks and extracted answers. That’s what’s stored, searchable and syncable — and it stays yours.
Control over what is stored
- Retention on a timer. Your admin sets a data retention window, and calls auto-delete after the number of days you choose.
- Private by policy. Org-wide visibility defaults, a per-call private toggle, and notes only their owner can see — enforced everywhere, including search and integrations.
- No model training. Your conversation content and files are never used to train AI models. Your calls make your team smarter, not our models.
The boring-but-critical layer
The infrastructure underneath is what your security reviewers will actually ask about: SOC 2 Type II certified infrastructure and a GDPR-compliant stack end to end. Data encrypted at rest and in transit across the entire pipeline. Multi-region backups with 11-nines durability on stored data. Sign-in and MCP access secured by WorkOS OAuth.
Privacy as a sales advantage
Here’s the practical upside: when a prospect asks “is this call being recorded?”, your answer is no. Nothing joined the call, and no recording exists. That’s a fundamentally easier conversation than explaining someone else’s audio retention policy — and it’s why no bot joins your calls in the first place.
Sell with AI. Keep control of your data.
See the architecture in action. Start free with Redialog — Live Answers and automatic follow-up, with zero audio stored.